Local hospitals recognized for patient experience


For the second time, both Grandview Medical Center’s inpatient behavioral health unit and Sycamore Medical Center’s emergency department have been recognized for providing an outstanding patient experience in 2016.

Both hospitals received the Guardian of Excellence Award from health analytics firm, Press Ganey, which recognizes top-performing health care organizations that have sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of a year.

>>> RELATED: Area hospitals ranked among best in Ohio

>>> RELATED: Local hospitals post above-average scores for patient safety

Press Ganey collects benchmark data for more than 26,000 health-care clients.

“We are honored to be recognized for our inpatient behavioral health unit’s ability to maintain consistently high levels of excellence,” said Russ Wetherell, president of Grandview Medical Center. “It is a fitting tribute to the physicians, nurses and staff who consistently provide quality, compassionate care to our patients.”

Said Walter Sackett, president of Sycamore Medical Center: “One of our top priorities is to deliver an exceptional experience for our patients. We are pleased that Press Ganey has acknowledged our emergency department staff’s demonstrated commitment to this priority.”


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