What consumers complained about most in Ohio in 2017


More than 3,700 of the consumer complaints filed with the Ohio Attorney General’s Consumer Protection Section in 2017 revolved around used car sales, according to Attorney General Mike DeWine.

More than 22,000 complaints were filed at the office last year regarding issues with services and vehicles purchased from used-car vendors, topping the list with roughly 17 percent of the total complaints. Motor vehicle complaints also topped the list in 2015, making up nearly a quarter of all the issues filed with the office.

Complaints of identity theft totaled 780 in 2017, down 46 percent for the state compared to two years ago. This follows in the wake of several security breaches that happened over the course of the year, most notably the breach of the credit-reporting agency Equifax, which involved the theft of personal information on 143 million Americans.

Other consumer sectors making up the top 10 of most common complaints included online shopping, cable television services and wireless phone services.

The full list of top general categories in 2017, according to the Consumer Protection Section report:

1. Motor Vehicles

2. Utilities, Phone, Internet, or TV

3. Shopping, Food, or Beverages

4. Professional Services

5. Collections, Credit Reporting, or Financial Services

6. Home or Property Improvement

According to the release, over $2.7 million was adjusted or recovered for consumers over the course of the year, with specialists working with both the complaintants and the companies involved to reach a settlement.

More popular stories:

Springfield nonprofits partner to build home for local family

Springfield, Urbana hospitals scramble to cope with IV bag shortage

Yellow Springs restaurant shuts down after nearly deacde-long run



Reader Comments ...


Next Up in Business

Spectrum reports TV streaming app service issues
Spectrum reports TV streaming app service issues

Spectrum customers are reporting service interruptions while attempting to use the Spectrum TV app, the company said on Friday afternoon. “Spectrum customers are experiencing a service interruption while attempting to use the Spectrum TV App. This is causing errors including incorrect login information. Technicians are working diligently to restore...
Chamber welcomes new board members
Chamber welcomes new board members

The Dayton Area Chamber of Commerce is welcoming new board of trustees members while thanking retiring members. The new chamber board members are: MORE: Manufacturing wins help push Ohio jobless rate down Doug Anspach, Leadership Dayton chair and partner in Taft Stettinius & Hollister LLP; Doug Barry, president of BarryStaff Inc.; Randy Domigan, director...
Amazon raises monthly Prime membership rate
Amazon raises monthly Prime membership rate

The monthly membership fee for Amazon Prime rose Friday from $10.99 to $12.99. Company officials said the annual membership will remain at $99 dollars. Monthly customers do not get access to Amazon Video, which costs $8.99 a month. The last Prime subscription hike came in 2014, when Amazon increased its yearly membership from $79 to $99. The e-commerce...
Starbucks testing out stores that do not accept cash
Starbucks testing out stores that do not accept cash

Starbucks is testing out a cashless checkout in stores nationwide. As of Tuesday, one downtown Seattle store accepts only cards or mobile payments, according to a report from KIRO-7. The coffee chain is receiving mixed reviews from customers, some who like the convenience while others worry about privacy issues. Robert Safian, editor of Fast Company...
Top tips for selling your old stuff on eBay (and actually making cash)
Top tips for selling your old stuff on eBay (and actually making cash)

Too much clutter, too little money, too many gifts you didn't like... an eBay auction is one of the simplest solutions to all three issues. If your trash might be someone else's treasure, an eBay business is simple to start and accessible to just about anyone. "It has low start-up costs and it can be started out of your home," noted the ...
More Stories