For the second consecutive day, Ohioans hoping to enroll in the nation’s new online health insurance marketplace today were met with major technical glitches attributed to an unexpectedly high volume of visitors to the HealthCare.gov website.
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- When you go to HealthCare.gov, you may see a “holding page” for a few minutes before you enter the application process. If you’re at the holding page, do not refresh your browser or leave the page, as you’ll lose your place in line.
- You have until Dec. 15 to sign up before coverage begins Jan. 1, and 180 days left before open enrollment ends on March 31.
What changes are underway:
- The slowdowns in the online system are due to high volume. The Centers for Medicare & Medicaid Services is adding capacity and streamlining the system to improve performance.
- The security question drop down menu issue is a result of the high volume, not a programming glitch.
- Many users have completed this step and the application process and are able to shop and enroll.
- Call center wait times have been significantly reduced.
Source: U.S. Department of Health and Human Services