Complaints of identity theft totaled 780 in 2017, down 46 percent for the state compared to two years ago. This follows in the wake of several security breaches that happened over the course of the year, most notably the breach of the credit-reporting agency Equifax, which involved the theft of personal information on 143 million Americans.
Other consumer sectors making up the top 10 of most common complaints included online shopping, cable television services and wireless phone services.
The full list of top general categories in 2017, according to the Consumer Protection Section report:
1. Motor Vehicles
2. Utilities, Phone, Internet, or TV
3. Shopping, Food, or Beverages
4. Professional Services
5. Collections, Credit Reporting, or Financial Services
6. Home or Property Improvement
According to the release, over $2.7 million was adjusted or recovered for consumers over the course of the year, with specialists working with both the complaintants and the companies involved to reach a settlement.
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