To compile its data, the ACSI uses interviews with about 70,000 customers each year and analyzes customer satisfaction with over 300 companies.
Customer satisfaction for both sit-down and fast-food eateries is measured by the accuracy of the food order, menu variety, food and drink quality, restaurant cleanliness, staff courtesy and helpfulness and order speed, among others.
At the top of the fast-food list is Chick-fil-A, which is well-known for is chicken sandwich.
Here is how the top 10 list shakes out for fast-food:
- Chick-fil-A
- Papa John's
- All Others (smaller fast-food chains grouped into one ranking)
- Little Caesars
- Panera Bread
- Arby's
- Dunkin' Donuts
- Chipotle Mexican Grill
- Domino's
- KFC
For sit-down restaurants, the top 10 are:
- Cracker Barrel
- LongHorn Steakhouse
- Texas Roadhouse
- All Others (
- Olive Garden
- Red Robin
- Applebee's
- Red Lobster
- Ruby Tuesday
- TGI Fridays
The full report can be accessed at the ACSI website.
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