The Ombudsman had a conversation with the manager of the property, who stated that she is new to the position. All of the woman’s concerns were presented, and the manager informed the Ombudsman that some of the concerns were in the process of being resolved. The new manager agreed to meet with the woman in order to address all her concerns, but the check the woman was waiting for was coming from the main office of the management company.
Several days later, the woman called the Ombudsman to report she had met with the manager and believes the new manager is sincere about making improvements. But she still does not have her check.
The Ombudsman contacted the main office of the management company, and learned that the woman would have her check within five days. However, two days later the woman called to report that the check arrived.
The Ombudsman Column, a production of the Joint Office of Citizen Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to the Beeerman Building, 11 W. Monument Avenue, Suite 606, Dayton 45402, or telephone 937-223-4613, or by email at ombudsman@dayton-ombudsman.org or like us on Facebook at "Dayton Ombudsman Office."
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