Moving can be challenging and stressful


Last year, 35.1 million Americans moved. Around half of all moves take place in the summer between the beginning of May and Labor Day. Movers are one of the top categories of companies searched on the Better Business Bureau website, bbb.org, which has BBB Business Profiles on more than 20,000 moving-related companies.

Moving can be a challenging task, but moving companies can help. However, BBB warns of moving companies with unethical practices, such as overcharging, late deliveries and damaged or missing goods.

BBB and the American Moving and Storage Association (AMSA) offer the following tips to help you prepare for a move:

• Do your research. Visit www.bbb.org or call (937) 222-5825 or (800) 776-5301 for a list of BBB Accredited Movers and Business Profiles on one’s you’re considering. Many movers are also AMSA ProMovers and can be found on the website, www.moving.org. Or, call the Federal Motor Carrier Safety Administration’s (FMCSA) Safety Violation and Consumer Complaints hotline at (888) 368-7238 and ask about complaints against your moving company. Also, note the length of time a company has been in business and read reviews from previous customers. Get recommendations from family and friends. You can also ask movers for references.

• Visit the company. Pay a visit to the company to check out its facilities and equipment. Ensure trucks are clearly labeled and are licensed by the FMCSA.

• Get at least three written in-home estimates. Understand not all price quotes are binding. Show the mover everything that needs to be moved and be wary of unusually high or low estimates.

• Pick the right protection for you to cover any loss or damage done during the move (limited liability, added valuation or full-value coverage). Before purchasing coverage from your mover, check your homeowner’s insurance policy to see what it will cover.

• Consider how you pack. If you pack your own boxes, many movers will not accept liability for items they didn’t pack.

• Be wary of unusual requests. If a mover asks for a large down payment or full payment in advance, it may be a warning sign. If a company says it won’t return your items without an additional payment, contact BBB or law enforcement for help.

• Know your rights. Interstate movers are required by law to provide you information explaining the moving process, your rights and your responsibilities.

• Ask for proof of all licenses, bonding and insurance.

• Get all agreements in writing. Read everything carefully and never sign blank forms. Get copies of everything you sign, including the bill of lading which is the receipt for your goods and contract for their transportation. Never accept a verbal estimate of pick-up and delivery dates or the promise “as-soon-as-possible”.

• Take your valuables (cash, coins, jewelry, etc.) with you. If you decide to ship them, use a separate shipping service with tracking numbers and insurance.

• Ask questions. If the moving company can’t or won’t answer you, you may want to consider another mover.

Moving can be tough, but BBB can help. You can also visit the Safety Administration’s website at protectyourmove.gov for more information.



Reader Comments ...


Next Up in Local

TODAY: Dayton school board may prohibit teachers, staff from ‘crowdfunding’
TODAY: Dayton school board may prohibit teachers, staff from ‘crowdfunding’

Dayton’s school board meets at 5 p.m. today with one unusual item on the agenda — a policy change prohibiting school employees from launching crowdfunding campaigns on behalf of Dayton Public Schools or any individual DPS school. Crowdfunding is described by Merriam-Webster as “the practice of obtaining needed funding (as for a new...
National Cheeseburger Day: We tried a new veggie option at Five Guys and were happily surprised 
National Cheeseburger Day: We tried a new veggie option at Five Guys and were happily surprised 

Today is National Cheeseburger Day and we understand that not everyone is going to want to participate in this meaty day of celebration.  There’s a non-beef, veggie option unveiled at Five Guys earlier this year that is a great alternative for anyone going out to dinner tonight with their patty-loving companions.  The Veggie Sandwich...
Ol’ Lefthander’s chair safe after Bob Evans closes in Fairfield
Ol’ Lefthander’s chair safe after Bob Evans closes in Fairfield

The Bob Evans on Dixie Highway in Fairfield was often referred to as Joe Nuxhall’s because just about every morning you’d find the Ol’ Lefthander sitting at his counter spot. When the Journal-News reported Monday that the Fairfield restaurant had abruptly closed, many wondered what happened to Nuxhall’s chair. The chair is safe...
STUDY: Thousands of children injured in infant walker accidents each year
STUDY: Thousands of children injured in infant walker accidents each year

Infant walkers continue to be a hazard for young children, despite regulation and improved safety standards, according to a study recently released. Over a 25-year period, an average of 9,000 children have been hurt each year in walker accidents, according to a Nationwide Children’s Hospital Center for Injury Research and Prevention study released...
BREAKING: Cleveland Cavs to play scrimmage game at Wright-Patt
BREAKING: Cleveland Cavs to play scrimmage game at Wright-Patt

The Cleveland Cavaliers will play a scrimmage game at Wright-Patterson Air Force Base later this month. The game is scheduled for sometime in the afternoon on Sept. 30 and only Airmen will be able to attend, said base spokeswoman Marie Vanover. The game will be played in one of Wright-Patt’s hangars. Few other details about the game are available...
More Stories